Returns & Exchanges
Due to health and hygiene reasons we do not accept exchanges for any of our hair care items that have been used or opened. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
For all electrical or hair styling equipment if you believe the item isn't working as intended it's best to call our salon team 02 4225 1329. Our salon team may be able to help guide you about how to use the item correctly.
For all items you’re entitled to a refund, exchange or credit under the following circumstances;
1. The product is faulty.
2. The product is significantly different to how it has been described.
3. The product is not fit for the purpose you made known to us before we supplied it to you.
Our returns policy lasts 30 days. Please note that if 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
We may at times require you to send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email or contact you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We DO NOT refund for change of mind purchases. However if you have accidently purchased the wrong item and it has not been opened and used then we will endeavour to exchange your purchase with another item.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us and send your item to: PO BOX U89, Wollongong NSW 2500, Australia.
Click & Collect
We are happy to exchange or refund in store subject to meeting all the required conditions specified in these terms.
Our Click & Collect service is free. A minimum of 1 hour is required to fulfill the order from store after the order is placed online.
To return your product please mail your product to: Wollongong Central Shop L01 S115, 200 Crown St, Wollongong NSW 2500, Australia.
You may be responsible for paying for your own shipping costs for exchanging your item if your request is accepted. Shipping costs are non-refundable. If you receive a refund due to a product fault or defect, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.